Stampwell Marking products


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FAQ


Frequently Asked Questions


Q. 1. How much will my stamp cost?
Ans. The price of your stamp will depend on the size of your text / artwork. There are 3 easy ways to find out how much your stamp will cost :
  • Upload your file / enter your text and let the system show you all models and prices.
  • If you know the size of your design you can check any stamp category to see respective price.

Q. 2. Does it cost extra to produce a stamp from my artwork?
Ans. No. Stamp prices do not depend on what is on the stamp, but how big a stamp will be. You can produce basically anything as a stamp as long as it is a black and white image.

Q. 3. Which graphic formats can be uploaded for stamp production?
Ans. You can upload most of the commonly known formats such as .bmp, .png, .jpg, .tif, .gif. Please make sure that the resolution of any graphic you upload is 600dpi. If resolution is not high enough your image will be "pixelated" - ie round elements will look square. If your file is too large (more than 500KB) we will convert it for you in order to make it uploadable. Please Email any such file to us on Stampwellmarking@gmail.com

Q. 4. Can I order a PRE-INK Stamp with text and a logo?
Ans. Yes. Please use a graphic program on your computer and place logo and text in the way you wish. Once you have done that you can create a graphic file and upload that on our website. Please make sure resolution is 600dpi. If file size is too large (500KB+) you can send it to us for conversion.

Q. 5. Can I use Excel-, Word or PowerPoint artwork?
Ans. This type of artwork cannot be uploaded directly as these programs do not create graphic formats. Therefore please Email us any such artwork stampwellmarking@gmail.com and we will be happy to convert those for you. This service is free of charge.

Q. 6. What font size / type can I use?
Ans. Please make sure that any font used is at least 8pt in size and that lines of any font are not too fine. Otherwise the imprint will not be clear and the stamp wears out more quickly.

Q. 7. Can my signature be turned into a stamp imprint?
Ans. No problem at all! Please scan your signature and upload the scanned file on our website. Make sure that you use a pen that gives a clear image of the signature. Again make sure to create a file with a resolution of 600dpi.

Q. 8. What colour will my stamp print in?
Ans. During the ordering process you can choose the colour of your stamp imprint. For most stamps and pads the following colours are available: Black, Red, Blue, Green, Violet. We do have specials colours.

Q. 9. What will happen if the artwork I have uploaded is not good enough?
Ans. If you have uploaded a file which is not good enough for production we will contact you by Email or phone. You will then have the possibility to redo your artwork and send us that by Email. We strive to deliver highest quality PRE-INK Stamp and will do our best to help you with conversion etc. as much as we can. In general we do not produce artwork from scratch.

Q. 10. The preview on my screen seems to be poor quality?
Ans. Any artwork uploaded at a high resolution or any text designed in our online text editing tool will be perfect for production. In order to reduce loading / waiting time on the internet we display compressed files at a lower resolution. Therefore artwork displayed on screen can appear different than printed. For production we will always use the uploaded original.

Q. 11. What happens if I notice a typing error in the stamp?
Ans. Our production process is fully automated - we do not change / retype any text provided by our customers. Please make sure you have entered the stamp text exactly as you would like it produced. Especially in post codes, Email-addresses and phone numbers. Changes after production has started will not be possible any more. If we notice a typing error we will put your order on hold and contact you by Email.

Q. 12. What else do I need to keep in mind while creating artwork?
Ans. Whenever you create artwork please make sure to keep white borders around your design to a minimum. Our uploading tool will then calculate the smallest possible stamp model for your artwork. White boarders will not be detected by our system therefore a model too large may be chosen.

Q. 13. How long will it take for my stamp to arrive?
Ans. All orders are normally dispatched within 24h. Orders therefore generally take 2-3 working days to arrive.

Q. 14. My stamp has not arrived. What do I do now?
Ans. Generally stamps arrive within 2-3 working days. It can happen that Postal Services take longer. If your stamp has not arrived within 3-4 days, please
  • check with your local Post Office.
  • Make sure the address you have entered for your order is correct.
  • Make sure your order has not been left with a neighbour or with e.g. reception at your work
    If everything should be ok and there is still no sign of your order, please contact us by Email and we will immediately take the necessary steps to make sure you receive your order asap.

Q. 15. How can I send you fonts via e-mail?
Ans. Please open the Windows-Explorer and go to your Local Disk (your hard drive). Open the folder labeled windows and navigate to the fonts folder. This folder contains all fonts that are installed on your PC. Simply copy the necessary font onto your desktop and send it as an attachment to Stampwellmarking@gmail.com

Q. 16. What is an impression?
Ans. Impression is equal to credit. Every time one of your banners are displayed on our exchange, you have just generated an impression.

Q. 17. How do I re-ink Stampwell inked stamps?
Ans. Place a few drops of re-inking ink directly on the pad and keep it upside down for a while before using it again. If your stamp is self-inked (without a dial in the center), you will have to order replacement pads. Pull out the cartridge or pad (for date stamps), note the number on the back of it (like 6/4750, etc.) along with the color, and put this information in the instructions part of the order in the shopping cart.

Q. 18. How do we re-ink the pre-inked stamps?
Ans. Each brand has its own method of re-inking. Stampwell are refilled by pouring Stampwell re-inking fluid from the top through a special place provided for the purpose. Stampwell stamps are refilled by placing Stampwell re-inking fluid directly on the top of the pad till it is saturated. All self-ink stamps use re-inking cartridges. Do not use non-brand inks or mix brand names that will damage the stamps.

Q. 19. My stamp is fully inked but hardly any ink is coming out when I make an impression? What is wrong?
Ans. The stamp is "over-flashed". The added heat intensity has sealed areas of the copy that where to be protected. Adding more ink will not help. Disassemble the stamp, throw out the die and re-ink the cartridge. Flash another die at a lower power setting and assemble.

Q. 20. Can pre-inked stamps be re-inked?
Ans. Our pre-inked stamp ("Stampwell") can be re-inked with Stampwell ink. To re-ink: turn the stamp upside down so that you can see the die (text, lettering, etc). Place a few drops of ink just to cover the letters and let the stamp sit until the ink is absorbed.

Q. 21. Can I use regular stamp ink with these Stampwell Stamps?
Ans. No. Stampwell Inks have been specifically created to work with our stamps. We will not be responsible for other inks which may cause our stamp surface to become brittle or melt. Ingredients in other inks may cause irritations, allergic reactions and may not be suitable for skin or for using in conjunction with permanent cosmetics and tattooing. Other inks may not conform to the Indian cosmetic guidelines

Q. 22. What is a pre-inked stamp?
Ans. Pre-Inked stamps have ink in the rubber itself. The printing die presses against the paper then retracts into the mount.

Q. 23. How and where do I re-ink the stamps?
Ans. All Stampwell stamps re-ink from the top to insure even distribution during re-inking. To re-ink Stamp, simply pull off the stamp handle and add ink to the re-inking troth or holes.. NOTE: Remember to always Stampwell ink.

Q. 24. How are Self-Ink and Pre-Inked Stamps different?
Ans. Self-ink stamps have a built-in ink pad. A patented spring device automatically re-inks the die with your image between each impression. In slow motion, you can watch the PRE-INK Stamp as it flips up and then down against the ink pad? with each impression. In general our self-ink stamps use a water-based ink. Even though they typically need to be re-inked more than pre-inked stamps.

Q. 25. What is the difference between self-ink and pre-inked stamps?
Ans. Self-ink stamps have an ink pad built into their unit. The rubber die is mounted onto the die plate and the die plate flips up to hit the pad. A pre-inked stamp has ink infused into the die itself in the manufacturing process. Also, self-ink stamps by design are a little bulky and not easy to carry around.

Q. 26. My stamp ink has dried. How can I re-ink it?
Ans. Here are simple guides to re-inking your custom stamps. Note- our inks are formulated to create a lasting and vivid impression, and this can include fabrics and skin if caution is not taken. Rubber gloves, paper towels or tissue may be helpful to prevent stains. If ink does get on your skin rubbing alcohol and a strong industrial hand cleaner are the best tools to remove the stain. Any residue or stain left will fade in a short amount of time.

Q. 27. How many impressions will a pre-inked ("Stampwell") stamp make?
Ans. The material itself has been tested to make in excess of 20,000 impressions. As far as an inked stamp is concerned, the actual number of impressions depends on how hard you stamp the stamp, what you are stamping on & temperature - a warm environment allows more ink to flow out of the stamp.

Q. 28. Why do the larger stamps have soft ink cartridges?
Ans. The soft cartridges allow for more flexibility when you push down to make an impression. This is key to larger size mounts that have a greater text area.

Q. 29. How long do pre-ink and self-ink stamps last?
Ans. These stamps are both re-inkable. The Self-Inkers last around 10,000 prints before re-inking, the Pre-Inkers last around 20,000 prints before re-inking.

Q. 30. My stamp is taking overnight to ink. What's the problem?
Ans. There are a few possibilities. There is not enough ink, the temperature is too cold but the most probable is that the porous foam and the ink cartridge are not in full contact with each other. When these two components are not in full contact the ink is not transferring over the entire available surface. This means the ink needs to migrate from other areas sideways thus increasing the migration time.

Q. 31. How do we re-ink the pre-inked stamps?
Ans. Each brand has its own method of re-inking. Stampwell are refilled by pouring Stampwell re-inking fluid from the top through a special place provided for the purpose. Stampwell stamps are refilled by placing Stampwell re-inking fluid directly on the top of the pad till it is saturated. All self-ink stamps use re-inking cartridges. Do not use non-brand inks or mix brand names that will damage the stamps.

Q. 32. Can pre-inked stamps be re-inked?
Ans. Our pre-inked stamp ("Stampwell") can be re-inked with Stampwell ink. To re-ink: turn the stamp upside down so that you can see the die (text, lettering, etc). Place a few drops of ink just to cover the letters and let the stamp sit until the ink is absorbed.

Q. 33. What is a pre-inked stamp?
Ans. Pre-Inked stamps have ink in the rubber itself. The printing die presses against the paper then retracts into the mount.

Q. 34. What is an inked fingerprint?
Ans. An inked fingerprint is a reproduction of the ridges of the finger with black fingerprint ink on an exemplar form.

Q. 35. Can I see a sample impression of how my stamp will look before I purchase it?
Ans. To do this, we would have to actually make the stamp first, and if it appeared too large or too small for you, you may then want to have us re-engrave it at a smaller or larger size. We would have to charge you for another stamp. Therefore, it is imperative that you provide us with artwork exactly as you want the stamp to look, then, let us know the desired size. All sales are final on custom work. Again, the more complex an engraving, the harder it will be to read.

Q. 36. Can the wrong ink damage my printer?
Ans. Yes, it can. If you use a cheap ink not properly formulated for the exact printer that you are using it in it can cause clogs in the print heads. When I say cheap, I don't necessarily mean inexpensive.

Q. 37. Need a larger self-ink stamp, can you help?
Ans. Sizes of self-ink stamps are fixed. If you need a larger one, you will need a pre-inked stamp, which are available on request. Call for a price.



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